We accept credit cards (Visa, Mastercard, American Express, JCB).
Please make payment in accordance with the terms and conditions of your designated card company.
Payment can only be made in one lump sum.
If you wish to pay in installments, please make the necessary changes at your card company.
On the payment date, we request payment processing when the product is shipped.
We are unable to investigate any inquiries regarding withdrawals. Please contact your credit card company.
Please note that you cannot change your payment method after placing your order. Please be sure to select an available payment method before placing your order.
By registering as a member, you can save your credit card information so that you don't have to enter it the next time you shop.
If you are a registered member, please log in to your account and download a PDF of your receipt (addressed to the orderer) from your purchase history on your My Page.
If you are not a registered member or would like a receipt issued in the name of someone other than yourself, please let us know using the inquiry form.
If you wish to cancel or change your order, please contact us by email using the inquiry form .
a. Those who place an order by 10:00 AM
Please cancel your order by 12:00 AM (noon) on the day of your order via the inquiry form.
b. Customers who place orders after 10:00 AM
Please cancel your order by 10:00 a.m. on the day following your order date using the inquiry form.
Orders cannot be cancelled or changed after they have been processed.
If you would like gift wrapping, please write "Gift wrapping requested" in the comments section when placing your order.
Please note that we do not offer services such as including a shopper bag or writing messages for you.
Shipping is only available within Japan.
If you would like to ship outside of Japan, please use HEREU STUDIO .
Shipping costs for each order are a flat rate of 660 yen (tax included) nationwide.
Your order will usually be delivered within 3 business days (weekdays excluding Saturdays, Sundays, and public holidays) after it is placed.
Delivery times may vary depending on the destination area, weather, traffic conditions, etc.
If it takes longer than expected, we will contact you separately.
Learn more
If the product is deemed "unused" by our standards within 7 days of receiving it, we will accept returns, refunds, or exchanges (one time only).
Learn more
You can check the product details from the "Item Details" on the product page.
Please refer to the size chart on the product page.
Product images are displayed in colors as close to the actual product as possible.
*Colors may appear differently depending on the settings of your smartphone screen or PC monitor.
To ensure a smooth shopping experience at the HEREU JAPAN Official Online Store, we ask that you register as a member. Membership registration is free. To register, simply enter your name, email address, and password.
*Before registering as a member, please be sure to read and agree to the " Terms of Use " and " Personal Information Protection Policy ."
You can also purchase without registering as a member.
By registering as a member, you can enjoy the following benefits:
・Receive special offers and the latest information.
You can register a different delivery address.
- Save your credit card information to save time during payment procedures.
・You can view your order details and past order history.
To log in, use the email address and password you registered when you signed up. If you have forgotten your password, please reset it here .
If you wish to cancel your membership, please read the notes and then send a message in the comments section of the inquiry form stating that you wish to cancel your membership.
After you cancel your membership, you will no longer be able to view your registration details.
Products that you have already ordered will be shipped even after you cancel your membership.
To maintain the quality of your HEREU bag, avoid prolonged exposure to direct light or heat. We recommend storing your bag in its original packaging when not in use. Avoid contact with water, oil, perfume, and cosmetics. If your bag gets wet, gently pat it dry to remove excess moisture and allow it to dry completely at room temperature.
For specific product care inquiries, please contact us via our contact form .
To care for your HEREU shoes, remove dirt with a damp cloth or sponge, regularly apply a light natural wax, and polish with a soft cloth to protect them. Avoid extreme heat and humidity. If your shoes get wet, gently pat them dry to remove excess water and allow them to dry completely at room temperature.
For specific product care inquiries, please contact us via our contact form .