Frequently Asked Questions

We accept credit cards (Visa, Mastercard, American Express, JCB).

Please complete your payment in accordance with the terms and conditions of your designated credit card company.

Payment can only be made in a single installment.

If you wish to pay in installments, please contact your credit card company to arrange this.

The payment request is processed at the time you place your order.

We are unable to provide information regarding direct debits. Please contact your credit card company.

The payment method cannot be changed after placing your order. Please ensure that you select a payment method that you can use before placing your order.

By registering as a member, you can save your credit card information to save time on your next purchase.

Registered customers can log in to their accounts and download a PDF receipt (issued in the name of the person who placed the order) from their purchase history on their My Page.

If you are not registered or would like the receipt issued in someone else's name, please let us know via the inquiry form.

If you wish to cancel or change your order, please fill out the contact form and contact us by email.

a. For orders placed by 10:00 a.m.
Please cancel your order via the contact form by 12:00 p.m. (noon) on the same day.

b. For orders placed after 10:00 a.m.
Please cancel your order via the contact form by 10:00 a.m. the following day.

Cancellations or changes cannot be made once the order has been processed.

Customers who wish to have their order gift-wrapped should please indicate this in the notes section when placing their order.

Please note that we do not offer services such as including a shopping bag or writing a message on your behalf.

Shipping is available only within Japan.
If you wish to ship outside of Japan, please use HEREU STUDIO.

Shipping is a flat rate of 660 yen (tax included) per order nationwide.

Orders are usually shipped within 3 business days (excluding Saturdays, Sundays, and holidays) of your order.

Delivery times may vary depending on the destination area, weather, traffic conditions, and other factors.

If we need more time to prepare your order for any reason, we will contact you separately.

For more details, please click here.

Returns and refunds, or a one-time exchange, are available only if the item is determined to be unused according to our standards within 7 days of arrival.

Unique wrinkles, minor scratches, veins, and moles inherent to leather products are natural characteristics of genuine leather and are left as is to enhance their natural texture.

Regarding shoe sizing, fit may vary from person to person depending on foot width, instep height, bone structure, and other factors. Please use the sizes as a general guide only.

For more details, please click here

You can view product details under "Item Details" on the product page.

Please refer to the size chart on the product page.

Size Chart (WOMEN)

Size Chart (MEN)

HEREU shoes use different lasts for men's and women's styles.

The men's models are designed with a wider width.

Therefore, even if they are the same size, the actual fit will differ between men's and women's styles.

Product images are displayed in colors as close to the actual product as possible.

*Depending on your smartphone screen or PC monitor settings, the colors may appear different.

To ensure a convenient shopping experience at the HEREU JAPAN Official Online Store, we ask that you register for an account. Registration is free. You can create an account by entering your name, email address, and password.
*Before registering, please be sure to read and agree to the "Terms of Use" and "Privacy Policy."

You can also make a purchase without registering for an account.

By registering as a member, you can enjoy the following benefits.

・You can receive special offers and the latest news.
・You can register different shipping addresses.
・You can save your credit card information and save time during checkout.
・You can view your order details and past order history.

Please log in using the email address and password you registered when creating your account. If you have forgotten your password, please click here to reset it.

If you wish to cancel your membership, please review the precautions and submit your request in the comment section of the Contact Form.

Once your membership is canceled, you will no longer be able to view your registered information.

Any items you have already ordered will still be shipped after your membership is canceled.

To maintain the quality of your HEREU bag, please avoid exposing it directly to light or heat for extended periods. When not in use, we recommend storing the bag in its original packaging. Avoid contact with water, oil, perfume, and cosmetics. If the bag gets wet, gently blot it dry to remove excess moisture and allow it to air dry completely at room temperature.

For inquiries regarding the care of specific products, please contact us via the contact form.

To care for your HEREU shoes, remove dirt with a damp cloth or sponge, and regularly apply a light natural wax and buff with a soft cloth to protect them. Please avoid extreme heat and moisture. If the shoes get wet, gently tap them to remove excess moisture and allow them to dry completely at room temperature.

For inquiries regarding the care of specific products, please contact us via the contact form.