Returns

1. Returns and Exchanges

Returns and exchanges are accepted only if there is a "size exchange for the same product," "the product has a defect or damage (initial defect)," or "a different product from the order content was delivered."

Natural leather products may have inherent wrinkles, minor scratches, blood vessels, or moles from the animal's life, which are characteristic of genuine leather and are preserved as part of the product's unique texture.

Regarding shoe sizing, please note that fit may vary individually due to foot width, instep height, bone structure, etc. Please consider these as approximations only.

Only "size exchanges for the same product" are eligible for a single exchange.

If the desired exchange size is out of stock, we will accept a return.

Customers wishing to return or exchange a product should contact us in advance via the inquiry form or customer support, fill out and sign the "Return/Exchange Contact Form," and return it with the product.

 

Notes on Returns and Exchanges

Customers wishing to return or exchange a product should contact us via the inquiry form within 7 days of the product's arrival date.

  • Please ship the returned item within 1 week after receiving our reply.
  • For returns and exchanges, please be sure to check the FAQ -> Returns and Exchanges on this website.
  • Products handled by our online store may have minor wrinkles, damaged packaging, small scratches on the sole, or minor dirt during delivery. Please note that if there are no issues with usage, these will not be eligible for return.
  • If you wish to exchange an item, and a replacement product cannot be provided due to inventory status, we may process a return and refund instead.
  • If there are 4 or more items to be returned or exchanged, please make a copy of the "Return/Exchange Contact Form" and fill it out.
  • If you require a copy of the "Return/Exchange Contact Form," please make a copy yourself.
  • Please keep your delivery slip for returns until the return process is complete. (Please refrain from using regular mail or LetterPack for delivery to avoid problems)
  • For "product defects or damage (initial defects)" or "incorrect product delivered," please contact us and return the product C.O.D. We may ask you to send images to confirm the condition. Thank you for your understanding in advance.
  • For "size exchanges of the same product," please send the return shipment at your own expense. We will bear the shipping cost for sending the exchanged product. (Excluding sale items)
  • Returns and exchanges will not be accepted in the following cases:
    • Products returned without prior notice
    • Products for which more than 7 days have passed since arrival
    • Products that have been used once
    • Products that have been exchanged once
    • Sale items
    • Cases due to customer's convenience, such as "different from image"
    • Exchanges for different products
    • Products that have been altered, washed, or dry-cleaned
    • Products with odors, stains, or scratches caused by the customer
    • Products with damaged, soiled, or lost warranty cards, product tags, price tags, labels, or accessories
    • Products with damaged, soiled, or lost packaging (bags, boxes, etc.)
    • Products with return contact forms, delivery slips, or packing tape directly affixed to shoe boxes or other boxes
    • Cases where the return contact form is not signed
    • Cases where the product description on the site states that returns are not accepted

 

2. How to Return

If you wish to return or exchange a product, please be sure to contact us in advance, fill out the return/exchange contact form included with the product, and send it to the address below.

 

DAIWA Shibuya Miyamasuzaka Building 9F, 2-16-1 Shibuya, Shibuya-ku, Tokyo 151-0071
SESSION Co., Ltd.
HEREU Japan Official Online Store Customer Support Return/Exchange Reception

*Please be sure to keep your delivery slip until the return or exchange is complete.
*When returning, please refrain from using LetterPack, regular mail, or other methods that do not provide a delivery slip. If there is a delivery issue, compensation will not be applied.

If you return the item by cash on delivery, the cash on delivery fee + ¥1,100 (tax included) will be deducted from your refund amount.

3. Refunds

  • After confirming the returned product, we will process the refund.
  • Refunds may take longer than usual during New Year's holidays, Golden Week, and our company's designated holidays.
  • If you paid by credit card, the refund will be processed through the credit card company to the credit card used at the time of order. If the billing address and delivery address information differ, the refund will be made to the billing party (the customer who placed the order).